Thursday, October 18, 2007
A Win for a Collaboration360 Client
Recently, worked with a client who started a catering service. Most of my consultation sessions with her via an instant messenger and phone calls. We assisted her in building a Tangible Vision for her company.
We used a strategic assessment module from our Compass AE process that enabled our client to assess and determine everything from planned outcome to specific details. We asked the right questions and was able to eliminate over 90% of the possible business development errors. She was able to determine everything from her company's start point, her company's goal and objectives, her company's strategic advantage, her competitor's strategic advantage, what marketing implements can she use against her competitors, etc..
Within a few months, she used it as the foundation to secure her first client.
In terms of operations, we applied the same process in preparing the client for her first catering event. After assessing the operation, she determined the possible operational project management errors and develop workarounds to the operational side of her Tangible Vision.
On the day of the client's first service event, there were no major obstacles that prevented our client from having a bad service day. She recently told me that the client was so happy that they renewed her contract for other events.
--- More to Come ---
Note: The origin of our "strategic assessments" module is based on an ancient Chinese essay that commented on chapter one of Sun Zi's Art of War- "Initial Calculations". It displayed a terse order of general strategic concepts listed from chapter 2-13 from the book "Sun Zi 's Art of War".
It took Collaboration360 a long time to understand the premise behind this writing. We transferred this order of concepts into a series of questions and used it to determine the meta-position of our clients and their opposition.
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